T&C for Security Guards


Pro-Feel Ltd, welcomes you, as a subscriber (“Subscriber”), to its proprietary Security Asapp mobile application (“Security Asapp”) and its associated emergency response services (collectively with Security Asapp, “Services”) subject to these Terms of Use (“Terms” or “Agreement”) and its related Privacy Policy incorporated by reference herein (“Privacy Policy”). By accessing or using any of the Services authorised for your use by the institution licensing the Services from Security Asapp (“Client”), you hereby expressly acknowledge that you have read, understood, and agree to be bound by these Terms, the Privacy Policy, as well as any additional terms or guidelines applicable to the specific Services you use and/or provide. All additional terms or guidelines applicable to the specific Services, along with the Privacy Policy, shall be hereby incorporated into these Terms. IF YOU DO NOT AGREE WITH THESE TERMS, YOU MAY NOT USE SECURITY ASAPP OR ANY OTHER SERVICES.


By downloading Security Asapp on his mobile phone or other mobile device and completing the full registration, a Security Guard will have a mean to join our pool of SIA licensed Security Guards (Including Security Guards, Door Supervisors, Close Protection Operatives) and accept to be contacted by Security Asapp Clients, likely to be businesses including but not limited to  retails, bars, restaurants, hotels, offices, warehouses, off licence shops, Pharmacy. If the Client activates Security Asapp in the case of an emergency, Security Asapp will send a push notification and/or a phone call to all Security Guards located in a few miles radius around the Client area. Several Security Guards can accept the call but, after 2 minutes from the initial call,  only the number of Security guards  requested by the Client and the closest Security Guards to the Client will be confirmed for the intervention. 

In the case of an emergency Security Asapp might share Client’s confidential information such as mobile device location, name,  photos,  contact details and access information. The Security Guard’s mobile device might record audio and video evidence of the intervention. All information collected about Clients, other Security Guards and/ or members of the public are strictly confidential and can only be shared as part of an incident report safely stored by Pro-Feel Ltd and with local authority if required.

Security Guards acknowledge and agree that, by registering for and downloading Security AsApp, they consent to be contacted through push notifications, SMS, email, or voice call. The frequency of these messages will depend on how Subscribers use the Services. Message and data rates may apply.


(1) Pro-Feel Ltd, a company registered in England and Wales under Company Registration number 10555245; whose registered office is at 71-75, Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ (“the Service Provider”, “Asapp Security”, “Asapp”,”Pro-Feel Ltd”) and

(2) The SIA licensed “Security Guard”


(1) The Service Provider is engaged in the business of providing security services, has reasonable skill, knowledge and experience in that field, and is willing to provide Security response to Asapp Clients.

(2) In reliance upon that skill, knowledge, and experience the Security Guard wishes to offer security response services to Asapp Clients subject to the terms and conditions of this Agreement.

IT IS AGREED as follows: 

1. Definitions and Interpretation 

1.1In this Agreement, unless the context otherwise requires, the following expressions have the following meanings:

“Service(s)”, “The Service”: means services provided by Pro-Feel Ltd such as security response, security services, patrol, crowd control and every feature provided by the mobile application or panic button application tool called “Asapp security” or “Asapp”.

“Security Guard”, ”Security operative”, “Guard”, “Operative”: means a qualified, trained, SIA licenced security guard, Door Supervisor or Close Protection Officer. The Security Guard shall be either an employee or a sub-contractor of the Service Provider.

“Client”, “Subscriber”:means the company paying the membership for The Service to be provided by Pro-Feel Ltd and its pool of Security Guards. This includes the company director, Manager and employees allowed to use the mobile application in case of emergency.

“The Mobile App” , “The Security App”, “The panic button app”: means the mobile application tool provided by Pro-Feel Ltd and available for download on the mobile application stores such as Apple store https://apps.apple.com/us/app/security-asapp/id1590853733  and Play store https://play.google.com/store/apps/details?id=uk.co.asapp.security&gl=GB 

“Security ASAPP”, “ASAPP Security”: is the name of The Security App provided by Pro-Feel Ltd. 

“User(s)”: means Security Guards and  Clients using The Mobile Application.

1.2 Words imparting the singular shall include the plural and vice versa.

1.3 References to any gender shall include the other gender.

2. The Manned Guarding & response Services 

2.1 Pro-Feel Ltd shall, throughout the continuance of this Agreement, provide the Services to the Client and the Client shall promptly obtain, maintain and make available all necessary assets and information required for the provision of the Services.

2.2 Pro-Feel Ltd shall provide the maintenance of Security Asapp and ensure that information communicated by Clients are clearly shared with Security Guards.

2.3 Pro-Feel Ltd shall store information about Clients and Security Guards safely and shall not share any confidential information unless it is required by local authorities or if the parties concerned have provided their written agreement

2.4 Security Guards should not consider the acceptance of their registration as an employment or as a commitment to provide a minimum number of hours.

3. Security Guard’s Responsibility

3.1 Security Guards must hold a valid Door Supervisor, Security Guard or Close protection SIA Licence.

3.2 Security Guards must have their SIA Badge visible during interventions.

3.3 Security Guards must announce that the intervention is captured by Audio and Video when engaging with Clients and members of the public.

3.4 Security Guards must use skills taught during their SIA training to diffuse situations, protect Clients and Members of Public, and report evidence of the incident. Security Guards are not allowed to restrain members of the public, use physical force or verbal abuse during interventions.

3.5 Security Guards must accept an intervention only if they are willing to deliver the best service possible and support Clients in need.

3.6 Security Guards must provide the response as fast as possible and in a professional manner.

3.7 Security Guards must not consider Security Asapp as their employer or expect a minimum number of hours.

3.8 Security Guard must be registered as Self employed and take care of their personal tax filing and payment.

3.9 In order to complete the mission, the Security Guard must carefully fill incident reports at the end of every intervention.

3.10 In order to increase the chances of a successful communication between Security Asapp and the Security Guards, Security Guard must update Security Asapp when required and ensure that the setting of the mobile phone allows security Asapp to make calls, record audio, record videos and send push notifications. 

3.11 Security Guards must provide the most accurate information regarding their identity, status of their SIA licence and current address. 

3.12 In order to reduce the risk of identity frauds or misuse, payments can only be made by bank transfer in a bank account matching the name of the identification document, such as passport or driving licence, and the name on the SIA.

3.13 Registration in Security Asapp can only be granted when the identification document matches the name on the SIA Licence. Proof of address will also be required.

3.14 Each Subscriber understands and agrees that it is Subscriber’s responsibility to ensure that the Panic Button App is properly installed, configured, and that its mobile phone number is verified by Asapp.

4. Insurance and Liability
Pro-Feel Ltd shall have in place, for at least the duration of this Agreement, a Public liability insurance and an Employers liability insurance.  Details of such insurance can be provided if requested by the Client.

5. Payments

5.1 Security Guards will be paid for each shift: £22.8 per hour for the first two hours of services / £11.4 from hour 3 to hour 6 / £9.1 from hour 7 to hour 12. (For example if a shift if the total number of hour for a shift is 10h, Security Guard will be paid (£22.8x2)+(£11.4x4)+(£9.1x4)= £127.4

5.2 Start time is the time when Security Guards arrive at the Clients site and end time is when the Client presses the end of intervention button. Security Guards must remind the Client to press the end of intervention button when the intervention is completed. Extra time will be paid according to the nearest half an hour at the same rate. (ie: 1h20mn intervention will be paid 1.5h x £22.8 =  £34.3 / 1h10mn intervention will be paid 1h x £22.8= £22.8)

5.3 Pro-Feel Ltd will proceed with a bank transfer within 7 days of the completion of the intervention.

5.4 Intervention is considered completed when Clients press the end of intervention and Security Guard fill the incident report and allow audio and video evidence to be uploaded in Pro-Feel ltd secured database.

5.5 Payment can only be transferred in British pound (£, GBP) into a UK bank account with full name matching the name of the SIA Licence and the identification documents of the Security Guard.

5.6 Security Guards must be registered with HMRC as self-employed and  are responsible for their own tax registration, filing and payments. 

6. Limitation

6.1 You understand that Asapp is not able to locate all mobile phones and that this ability will depend on factors such as telephone service provider, local network and satellite limitations, individual device settings or device limitations. You further understand and agree that emergency calls are sent to all Asapp users and that, until the intervention is confirmed, the call might be cancelled or allocated to another Security Guards.

6.2 Security Asapp is expecting every Security Guards to be using their SIA training to comply with the industry standards and laws. Security Asapp cannot control the manner in which responses are provided by  Security Guards and rely on Clients feedback and rating to only retain the best Security Guards.

6.3 Security Asapp is allowed to remove Security Guards profiles from its pool of Security Guards if feedback from Clients are repetitively negative or concerning, if the SIA licence is no longer valid, if the information provided are not matching or seems inaccurate, if any of the terms of this agreement is not respected by the Security Guard.

6.4 Each Security Guard understands and agrees that participation in services does not constitute an agreement between you and any Client. Clients will be reviewing the service provided and Security Guards acknowledge that feedback and rating can be negative, Security Guard should not approach Clients directly to address a complaint about feedback or comments in the incident report and should contact Security Asapp support team to mediate any concern or incident. 

6.5 Security Guards will be informed of which Client is requesting a response and  are allowed to refuse emergency calls if they don’t believe they can deliver the service required.

6.6 You understand and agree that you will not rely on Security Asapp as the sole means to generate income. 

6.7 You understand and agree that the services provided by Asapp are not a substitution to the services provided by local authorities. The service cannot and does not replace, and are not intended to replace emergency calls dedicated to Police, Fire brigade or Ambulance nor do the services replace the need for you and/or Clients to place a call to 9-9-9 in the event of an emergency that cannot be dealt with by a Security Guard.

6.8 You understand and agree that Asapp does not have control over the networks and equipment used by Clients and by Security Guards.

6.9 Asapp is linking Self Employed SIA Security Guards with Clients in need for security services. All subscribers understand and agree that Asapp and Pro-Feel disclaim any and all liability, whether raised by a third party or otherwise, for any and all reasons, including but not limited to personal injury, death or loss, infringement, invasion of privacy, property damage, and interruption of business, to any subscriber, which may result from the use or any errors or omissions of the services, or failure by the Security Guard to meet any duty.

7. Cancellation policy

7.1  Clients Cancelling an Emergency Call once the panic button is pressed: The Client can only cancel the Emergency call  before a Security Guard has accepted the call. Once the call is accepted , Client will have to wait for the Security guard to arrive on site to then terminate the intervention and the first hour will be paid to the Security Guard.

7.2 Security Guards cancelling an intervention once the job has been approved: Security Guards can cancel an intervention before arriving on Clients site but this may leave Clients in a sensitive position and delay our ability to deliver the best response possible. Cancelling repetitively can lead to a warning from Security Asapp and several warnings may lead to the removal of a Security Guard account.  

 7.3 Cancelling your Security Guard profile: Security Guards are allowed to remove themselves from the platform at any time and without justification. Any outstanding payment will still be paid and options to create a new account in the future will remain possible.

8. Severance

8.1 The Parties agree that, in the event that one or more of the provisions of this Agreement is found to be unlawful, invalid or otherwise unenforceable, that / those provisions shall be deemed severed from the remainder of this Agreement. The remainder of this Agreement shall be valid and enforceable.

8.2 Pro-Feel reserves the right to modify any portion of these Terms or the Privacy Policy at any time by posting the revised Terms here. Your continued use of any of the Services following any such posting constitutes your acceptance of the revised Terms and Privacy Policy.

9. Law and Jurisdiction

9.1 This Agreement shall be governed by, and construed in accordance with, the laws of England and Wales.

9.2 Any dispute, controversy, proceedings or claim between the Parties relating to this Agreement shall fall within the jurisdiction of the courts of England and Wales.


Mobile Application
Security Asapp
+44 (0) 203 916 58 98


We need your consent to load the translations

We use a third-party service to translate the website content that may collect data about your activity. Please review the details and accept the service to view the translations.